ElitePlay Terms and Conditions — User Rights & Responsibilities

Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and ElitePlay ("Company", "we", or "Platform"). By accessing, registering for, or using any part of the ElitePlay platform — including the website, mobile app, and related services — you confirm that you have read, understood, and agree to be fully bound by these Terms.

These Terms take effect from the date you complete your ElitePlay account registration. In the event of any conflict between the English version and any other language version of these Terms, the English version shall serve as the official reference.

Eliteplay reserves the right to modify, add, or amend any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to ensure you remain in compliance with the latest version in effect.

User Eligibility

To be eligible to use the ElitePlay platform, you must meet all of the following requirements:

• Be at least 18 years old on the date of registration.
• Not appearing on any list of individuals prohibited or restricted from using online gambling services under the laws of your country or region of residence.
• Acting in your own personal capacity and not as an agent, intermediary, or representative of any third party.
• Have the legal capacity to enter into a binding agreement under the laws of your country of residence.
• Not representing any business or corporate entity without prior written authorisation from ElitePlay.

Registration & Account Management

Each user is permitted to hold only one (1) active account on ElitePlay. Registering multiple accounts, whether using the same or different information, is strictly prohibited. You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date.

Eliteplay reserves the right to request identity verification documents at any time, including but not limited to:

• Malaysian Identity Card (MyKad) or a valid passport.
• A recent bank statement or utility bill as proof of address.
• Details of the payment method used for deposits.
• Any additional documents deemed necessary by our compliance team.

You are solely responsible for keeping your account password confidential. eliteplay will not be liable for any loss or damage arising from the disclosure of your password to a third party, whether intentional or accidental. Please contact our customer support immediately if you suspect any unauthorised activity on your account.

Deposits & Payment Methods

Eliteplay accepts deposits via a range of supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, direct bank transfer, and cryptocurrency. All deposits are processed in Malaysian Ringgit (MYR), except for crypto transactions which will be converted to MYR at the prevailing rate at the time of the transaction.

The general deposit requirements are as follows:

• The minimum deposit amount is RM 20 per transaction.
• Deposited funds must come from a legitimate source and be owned by the registered account holder.
• Eliteplay does not accept deposits from third-party accounts or sources that cannot be verified.
• Successfully processed deposits will be credited to your account within the timeframe specified by your chosen payment method — typically within minutes for DuitNow and FPX.
• Eliteplay reserves the right to decline or withhold any deposit that raises suspicion of fraudulent activity or money laundering.

Funds Withdrawal

Eliteplay is committed to processing withdrawals promptly and transparently. Withdrawals will only be processed to the same payment method used for the original deposit, or to a verified bank account held in the name of the eliteplay account owner. This is a standard security measure to prevent fraud and money laundering.

• The minimum withdrawal amount is RM 50 per request.
• Withdrawal processing time is typically between 15 and 30 minutes once verification is complete.
• The first withdrawal requires full KYC verification before it can be processed.
• If there is an active bonus in the account, the bonus wagering requirements must be fulfilled before a withdrawal can be made.
• Eliteplay reserves the right to request additional documents for withdrawals exceeding certain limits.
• Withdrawals to third-party accounts will not be processed under any circumstances.

Eliteplay does not charge withdrawal processing fees to users. However, any fees imposed by your bank or payment service provider are beyond eliteplay's control and remain your sole responsibility.

Bonuses, Promotions & Wagering Requirements

Eliteplay offers a variety of bonuses and promotions to both new and existing members. Each bonus is subject to specific wagering requirements (rollover requirements). You are advised to read and fully understand the conditions of each bonus before accepting it, as accepting a bonus is deemed as agreement to its terms.

• The wagering requirements for each bonus will be clearly stated in the Promotions section.
• Bonuses cannot be directly converted to cash without fulfilling the specified wagering requirements.
• Eliteplay reserves the right to withdraw or cancel any bonus suspected of being misused.
• A promotion cannot be combined with another promotion unless explicitly stated otherwise.
• Unused bonuses will expire automatically once the validity period ends.
• Winnings earned from free spins are subject to separate conversion requirements.

General Betting Rules

All betting activity on ElitePlay is subject to the specific rules of each game category. Detailed rules for each game are displayed within the respective game interface. The following general rules apply to all betting categories:

• Minimum and maximum betting limits vary by game type and your VIP membership status.
• The outcome of all games is final and non-appealable, except in cases of verified technical errors.
• In the event of an internet disconnection during an active game, the system will record the outcome based on data received by the eliteplay server.
• Eliteplay uses a certified Random Number Generator (RNG) system to ensure the fairness of all games.
• Any bets placed using unauthorized methods, including the use of third-party software or bots, are void and subject to cancellation.

Accepted User Conduct

ElitePlay users are expected to conduct themselves with courtesy and responsibility at all times on the platform, especially during live casino sessions involving dealers and other players. The following behaviors are strictly prohibited:

• Using offensive, racist, or inappropriate language in the game chat.
• Harassing, threatening, or disparaging other players or ElitePlay staff.
• Sharing or selling your eliteplay account to another party.
• Using any software, scripts, or automated tools to gain an unfair advantage in games.
• Engaging in money laundering or financing illegal activities through the ElitePlay platform.
• Spreading misleading or false information about ElitePlay to the public.

Violations of any of the above prohibitions may result in a warning, temporary suspension, or permanent account termination depending on the severity of the breach, at ElitePlay's sole discretion.

Account Termination & Suspension

Eliteplay reserves the right to suspend or terminate any account at any time without prior notice if:

• The user is found to have violated any provision of these Terms and Conditions.
• There is activity indicating fraud, money laundering, or bonus system abuse.
• Information provided during registration was found to be false or misleading.
• Account used by a minor.
• A request has been received from a law enforcement authority or regulatory body.

Users may also request voluntary account closure at any time by contacting the ElitePlay customer support team. Any valid balance in the account will be processed for withdrawal once all requirements are met and verification is complete, unless the balance is derived from activities that violate these Terms.

eliteplay Limitation of Liability

Eliteplay provides its online betting platform on an "as is" basis and makes no guarantee that the platform will be available at all times without interruption, free from errors, or fully secure from external cyber threats. eliteplay is not liable for:

• Financial losses incurred as a result of betting decisions.
• Service disruptions due to system maintenance, technical failures, or events beyond our control.
• Losses incurred due to the user's own disclosure of account information to third parties.
• Third-party website content that may be associated with ElitePlay by unauthorized parties.

Responsible Gaming

Eliteplay is committed to responsible gaming practices. We provide a range of tools and resources to help users maintain control over their betting activity. As an eliteplay user, you can access the following features directly from your account settings:

• Personal Deposit Limit — Set your own daily, weekly, or monthly deposit limits.
• Loss Limit — Set a maximum loss limit allowed within a specified period.
• Play Time Limit — Set a daily session time limit for your gameplay.
• Temporary Account Pause — Suspend your account for anywhere between 24 hours and several months.
• Permanent Self-Exclusion — Permanently close your account for cases that require more decisive action.

If you or someone you know is showing signs of a gambling problem, please contact the eliteplay support team or visit the Responsible Gaming us for guidance and professional support resources.

Changes to Terms and Conditions

Eliteplay reserves the right to modify, add, amend, or remove any part of these Terms and Conditions at any time. Changes take effect immediately upon being posted on the eliteplay website. We will endeavour to notify you of material changes via registered email or in-platform notices, but it remains your responsibility to review these Terms periodically.

Continued use of the ElitePlay platform after any updated Terms take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the platform and close your account.

Applicable Law & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the international laws applicable to licensed online gambling operations. ElitePlay operates under a valid international licence and complies with all regulatory requirements imposed by the relevant licensing authority.

Any dispute arising from or relating to these Terms that cannot be resolved through direct negotiation with the ElitePlay support team will be referred to binding arbitration under the arbitration rules set by our regulatory authority. The arbitration decision is final and binding on all parties.